Matt Hadfield
Head of Technology | IT Operations & Digital Transformation
Head of Technology and senior IT leader with 13+ years' experience delivering managed IT services, cloud adoption, infrastructure, cybersecurity, business systems and software solutions. Experienced in leading multidisciplinary teams, including software engineers, IT professionals and operational staff, while advising customers on technology strategy, budgets and service improvement. Combines commercial and stakeholder leadership with hands-on expertise across Microsoft 365, Entra ID, SharePoint, Azure, AWS, networking, automation, systems integration and software engineering.
Leadership & Business Impact
Team Leadership
Led multidisciplinary technology, development and operational teams of up to 13.
Cost Optimisation
Delivered £90,000 in annual operational savings, reducing relevant expenditure by 70%.
Service Improvement
Reduced IT support enquiries from approximately 300 per month to 10 through automation and service improvement.
Platform Consolidation
Consolidated six legacy platforms into one integrated business system, improving data flow and operational efficiency.
Cloud & Identity
Delivered Microsoft Entra ID and cloud-service rollouts supporting organisations with 80+ users.
Commercial Impact
Helped deliver a 300% increase in sales and enquiries through technology, process and service improvements.
Technology Leadership
Professional Experience
Head of Technology
Synergi Tech
- Lead the delivery of customer-facing managed IT, cloud, infrastructure, cybersecurity, automation and software-development services for organisations across a wide range of industries.
- Work with customers to develop technology strategies, improvement plans and IT budgets, governing concurrent projects from discovery through delivery against agreed scope, risk and timescales.
- Lead customer migrations from legacy on-premises infrastructure to Microsoft cloud and hybrid environments, including Microsoft 365, Entra ID, SharePoint and associated identity, collaboration and security services.
- Design and oversee networking, Wi-Fi, CCTV and access-control installations, covering technical discovery, solution design, procurement, installation, commissioning and ongoing management.
- Develop and oversee custom scripts, APIs and workflow automations that reduce manual administration, improve service delivery and solve customer-specific operational problems.
- Provide technical leadership across software projects, translating customer requirements into practical systems and reviewing architecture, implementation quality, documentation and developer output.
- Manage relationships with technology vendors, distributors, suppliers and specialist subcontractors, ensuring projects and managed services are delivered to the required technical, commercial and quality standards.
- Contribute to increased sales through technical consultancy and solution design, and established a structured Microsoft and AWS training pathway supporting professional development across the managed-services team.
Head of Technology & Operations (previously Senior Software Developer)
LogicBarn / Gold Crest Chartered Surveyors
- Progressed from Senior Software Developer to Head of Technology and Operations, leading a multidisciplinary team of 13 across software development, testing, IT, digital marketing, design and sales.
- Led and mentored an eight-person software-engineering team delivering web, mobile and internal business applications.
- Set technical direction, reviewed architecture and development quality, and introduced structured project, ticketing and defect-management processes.
- Directed the consolidation of six legacy systems into a single integrated CRM and surveying platform, reducing manual processing and improving operational data flow.
- Worked directly with operational users and senior stakeholders to redesign workflows and translate business requirements into software, integration and process improvements.
- Combined systems development, digital strategy and operational improvement to support a 300% increase in sales and enquiries.
Director, IT Manager & Software Developer
The Forge Digital
- Delivered managed IT, infrastructure and bespoke software solutions for clients as a self-employed technology contractor and company director.
- Managed Windows and Linux server deployments, customer devices, endpoint monitoring and remote support using remote monitoring and management platforms.
- Coordinated internal and outsourced developers across helpdesk, warehousing, ordering, e-commerce and real-time support projects.
- Designed and developed business applications, integrations and websites using Laravel, PHP, Vue, Shopify, WordPress and WooCommerce.
IT Manager & Lead Web Developer
MP Plastic Building Products
- Managed internal IT services, business applications, servers, telephony, user devices and office technology while leading a five-person digital team.
- Supported and administered Windows Server, Microsoft desktop environments, Sage 50, Mitel telephony and mobile devices.
- Led the delivery and ongoing operation of e-commerce websites and internal systems across multiple technology platforms.
- Set team priorities, objectives and delivery targets, ensuring work was completed within agreed time and budget constraints.
Customer Relations Executive | UAT & Post-Launch Support
Virgin Media PLC
- Managed complex customer cases and coordinated resolutions across operational and technical teams.
- Supported user acceptance testing, post-launch activity, floor support and colleague coaching during periods of operational change.
- Deputised for team management and maintained performance against regulated business targets.
Technical Skills
IT Leadership & Operations
Microsoft & Cloud
Infrastructure & Networking
Cybersecurity & Physical Security
Business Systems & Data
Software Engineering & Automation
Industries & Sectors
Ready to Work Together?
I'm always interested in discussing senior technology leadership opportunities and challenging projects. Let's talk about how I can help your business succeed.